Refund policy

Return & Refund Policy

At HandJ, we want you to feel confident when placing your order. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

30-Day Return Period

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

Unused and unworn
In the same condition in which it was received
Returned with any original packaging when reasonably possible
Accompanied by proof of purchase or order information

To start a return, please contact us at support@handj.store

Please do not send products back without first contacting our customer support team. We will provide the correct return instructions and return address.

Return Shipping

For voluntary returns, including change-of-mind returns, return shipping costs are normally the responsibility of the customer unless otherwise required by applicable law.

Depending on your location and the fulfillment facility responsible for your order, the designated return address may be located outside your country, including in China or another international fulfillment location.

If the item you received is defective, damaged, or incorrect, please contact us before returning it. When the issue is confirmed, HandJ will provide an appropriate solution and, where applicable, cover reasonable return shipping costs.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if your item is damaged, defective, or different from what you ordered.

To help us resolve the issue quickly, we may request photographs or other reasonable evidence showing the problem.

Please contact:

support@handj.store

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Approved refunds are generally processed by HandJ within 10 business days. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund, please contact us at support@handj.store

Shipping Charges

Original shipping and handling charges are generally non-refundable where permitted by law.

This does not affect your rights when an order is defective, incorrect, damaged, undelivered, or where applicable consumer protection law provides otherwise.

Promotional and £0 / $0 Products

From time to time, HandJ may offer products at a promotional merchandise price of £0, $0, or another equivalent amount.

These promotions do not necessarily mean that the complete order is free. Shipping, handling, processing, taxes, duties, or other charges may still apply and will be clearly presented during checkout before payment is completed.

Where a refund is approved for a product purchased at a merchandise price of £0 or $0, there is no merchandise purchase price to refund. Any other eligible charges will be handled according to this policy and applicable law.

Exchanges

If you would like a different size or item, please contact us at support@handj.store Availability cannot be guaranteed.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@handj.store.

We will try to accommodate your request if your order has not yet entered fulfillment. Once processing or shipment has begun, cancellation may no longer be possible and the normal return procedure may apply.

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

Items showing signs of use or wear
Personalized or custom-made products
Items returned outside the applicable return period
Gift cards
Items that cannot be returned for hygiene or health-protection reasons once unsealed, where legally applicable