Shipping policy

Shipping Policy

Thank you for shopping with HandJ. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

During periods of unusually high demand, promotional campaigns, or holidays, processing may take slightly longer.

Estimated Delivery Time

After processing, estimated transit time is generally:

4–8 business days

This means most orders are expected to arrive approximately 5–11 business days after the order is placed.

Delivery estimates are not guarantees. Delays may occasionally occur because of carriers, customs procedures, weather conditions, high shipping volumes, incorrect delivery information, or other circumstances outside our reasonable control.

Shipping Charges

Shipping charges are calculated and clearly displayed during checkout before you complete your purchase.

Some HandJ promotions may reduce the merchandise price of selected products to £0, $0, or another promotional amount while requiring the customer to pay shipping and handling costs.

The complete amount payable will always be displayed at checkout before payment is submitted.

Multiple-Item Orders

Shipping charges may vary depending on the total quantity of items in an order, destination, fulfillment method, and other applicable shipping conditions.

In some promotional offers, adding an additional product may not immediately increase the shipping charge. Any applicable shipping amount will always be shown at checkout before purchase.

International Fulfillment

HandJ works with international logistics and fulfillment partners.

Depending on product availability and your delivery location, your order may be shipped from a fulfillment facility located outside your country.

Orders may therefore travel internationally before reaching their final destination.

Tracking Information

When tracking information becomes available, we will send it to the email address associated with your order.

Please allow some time after shipment for the carrier's tracking system to update.

Tracking Updates

It is normal for some shipments to remain at the same tracking status for several days while they move between logistics facilities.

If your tracking information has not updated for an unusually long period, contact us at support@handj.store

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us immediately at support@handj.store

We will attempt to correct the address if fulfillment has not yet begun, but changes cannot be guaranteed once the order has been processed or shipped.

Failed Delivery or Returned Packages

If an order is returned because of an incorrect or incomplete address, refusal of delivery, repeated failed delivery attempts, or failure to collect the package, additional shipping charges may apply before the order can be resent.

Customs, Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

HandJ does not control customs authorities and cannot guarantee whether additional import charges will be assessed.

Lost or Damaged Shipments

If you believe your package has been lost or arrives damaged, please contact us at support@handj.store with your order information.

We may request photographs, tracking information, or other reasonable documentation before providing a replacement, refund, or another appropriate resolution.